1. Before payment
You are under no obligation to proceed merely because you request a quotation. If you do not accept and pay the quotation, translation work will ordinarily not begin.
2. After payment but before work begins
If you wish to cancel after payment, contact us as soon as possible. Where work has not begun and no non-recoverable cost has been incurred, we will consider the applicable statutory cancellation rights and circumstances of the order.
3. Services started during a cancellation period
Where applicable consumer law gives you a cancellation period and you expressly ask us to begin providing the translation during that period, you may be required to pay an amount proportionate to the service already supplied if you subsequently cancel.
4. Completed services
Where a service has been fully performed after the customer's valid request for performance to begin during the cancellation period and the applicable legal requirements have been satisfied, statutory cancellation rights may cease to apply.
5. Errors or service problems
If a translation has not been supplied with reasonable care and skill, applicable consumer law may provide remedies including repeat performance or an appropriate price reduction.
Please contact us promptly with details of the issue so that we can investigate and, where appropriate, correct the work.
6. Changes requested by the client
Changes to source documents or instructions after work begins may require a revised quotation or additional charge. They may also affect the expected turnaround time.
7. Refund method
Where a refund is due, it will ordinarily be made to the original payment method, subject to applicable law and payment-provider processing arrangements.
8. How to request cancellation or a refund
Contact GLOBAL TRANSLATION HUB and provide your name, order reference where one has been issued, and an explanation of your request.
We will review the request according to the status of the service and applicable consumer rights.
Last updated: 8 September 2026.